Terms of Service

Last updated: 28 July 2026

1. About Forge Bespoke Vans

Forge Bespoke Vans is operated by Lee Hasler, trading as Forge Bespoke Vans.
Email: trade@forge-vans.co.uk
Website: forge-vans.co.uk

References in these Terms to “Forge”, “we”, “us” or “our” mean Lee Hasler trading as Forge Bespoke Vans.

References to “Customer”, “you” or “your” mean the business or individual purchasing services from Forge in the course of a trade, profession or business.

2. Trade customers only

Forge currently supplies camper van conversion services on a business-to-business basis.

By requesting a quotation, accepting a quotation, paying an invoice or instructing us to begin work, you confirm that you are acting wholly or mainly for purposes connected with your trade, business, craft or profession and not as a consumer.

We reserve the right to refuse an enquiry or order that does not meet our trade customer requirements.

3. These Terms

These Terms apply to:

• Use of the Forge website

• Requests for quotations

• Camper van conversions

• Conversion upgrades and modifications

• Vehicle styling and associated work

• Any other goods or services supplied by Forge

A project-specific quotation, specification, invoice or written agreement may contain additional terms.

Where there is a conflict, the following order of priority will apply:

1. Any individually negotiated written agreement

2. The accepted quotation and specification

3. These Terms

4. Quotations

Unless stated otherwise, quotations are valid for 30 days from their issue date.

A quotation is based on:

• The information available when it is prepared

• The stated vehicle and its apparent condition

• The agreed conversion specification

• Current component, material and subcontractor costs

• The work reasonably expected to be required

A quotation does not become binding until it has been accepted by the Customer and confirmed by Forge.

Acceptance may occur through written confirmation, payment of a deposit, delivery of the vehicle or instruction to begin work.

5. Vehicle and specification

The Customer must provide accurate information about the vehicle, including its:

• Make and model

• Registration number or VIN

• Age and mileage

• Condition

• Previous modifications

• Accident or insurance history where relevant

• Existing faults that could affect the work

The Customer confirms that they own the vehicle or have full authority from its owner to instruct Forge to carry out the work.

The agreed specification will describe the principal layout, components, finishes and optional extras included in the project.

Minor changes may sometimes be necessary because of vehicle construction, component availability, safety requirements or installation constraints. Forge will not make a material change without discussing it with the Customer wherever reasonably possible.

6. Hidden faults and additional work

Vehicles may contain corrosion, accident damage, poor previous repairs, electrical faults, water ingress or other defects that could not reasonably be identified before dismantling or work commenced.

Where unforeseen work becomes necessary, Forge will:

• Inform the Customer

• Explain the additional work required

• Provide an estimated additional cost where reasonably possible

• Seek approval before continuing with material additional work

Forge may carry out urgent work without prior approval where it is reasonably necessary to prevent immediate damage, protect safety or secure the vehicle. Any such work will be limited to what is reasonably necessary.

7. Customer-supplied parts

Forge may agree to install components supplied by the Customer.

Unless otherwise agreed in writing:

• Forge does not guarantee the quality, compatibility or suitability of Customer-supplied parts

• Delays caused by missing, incorrect or defective parts remain the Customer’s responsibility

• Additional labour required to modify or replace unsuitable parts may be charged separately

• Forge is not responsible for failure caused by a Customer-supplied component

Forge may refuse to fit any component that it reasonably considers unsafe, unsuitable, damaged or incompatible.

8. Build scheduling and completion dates

Estimated build slots and completion dates are provided in good faith but are not guaranteed unless expressly confirmed as fixed in writing.

Completion may be affected by circumstances including:

• Vehicle condition

• Specification changes

• Component availability

• Supplier or subcontractor delays

• Customer approval delays

• Illness or staff availability

• Utility interruption

• Events outside Forge’s reasonable control

Forge will keep the Customer reasonably informed of any material delay.

A delay does not automatically entitle the Customer to cancel the contract, refuse payment or claim compensation.

9. Prices and VAT

Prices will be shown in the quotation or invoice.

Unless stated otherwise:

• Prices exclude VAT where VAT is applicable

• Delivery and collection costs are not included

• Unapproved additional work is not included

• Changes requested after acceptance may result in additional charges

Any estimate is an indication rather than a fixed price unless it is expressly described as a fixed quotation.

10. Deposits and staged payments

Forge may require a booking deposit, materials payment or staged payment before work begins or continues.

The required payment schedule will be stated in the quotation or invoice.

Payments may be used toward:

• Reserving production capacity

• Ordering components and materials

• Paying specialist suppliers or subcontractors

• Work already carried out

• Other costs reasonably committed to the project

Deposits are applied against the final contract price.

11. Invoices and payment

Invoices must be paid by the due date shown on the invoice.

Payment may be accepted by:

• Bank transfer

• Card payment

• Stripe invoice or secure payment request

• Another method approved by Forge

The Customer must provide accurate billing and payment information.

Forge may suspend work, withhold handover or decline further services while any payment is overdue.

Forge may retain possession of the vehicle, keys, components or associated documents until all sums properly due have been paid, to the extent permitted by law.

For qualifying business-to-business debts, Forge reserves the right to claim statutory interest, compensation and reasonable recovery costs under the Late Payment of Commercial Debts legislation. That legislation applies to qualifying commercial contracts for goods or services.

12. Changes requested by the Customer

Changes to an agreed specification must be requested in writing.

Forge may provide:

• A revised quotation

• An additional invoice

• A revised estimated completion date

• A request for further payment before the change is undertaken

Forge is not required to accept a requested change after components have been ordered or work has commenced.

Where a change makes completed work redundant, the Customer remains responsible for the cost of that work and any committed materials.

13. Cancellation by the Customer

A trade Customer does not have an automatic consumer cooling-off period under these Terms.

A cancellation request must be made in writing.

Where the Customer cancels after accepting a quotation, the Customer must pay for:

• Work completed up to the cancellation date

• Materials and components ordered or committed

• Non-refundable supplier and subcontractor charges

• Reasonable administration and scheduling costs

• Any other reasonable loss directly caused by the cancellation

Any deposit already paid will be credited against those amounts.

Where the amounts due are less than the deposit, Forge will refund the remaining balance. Where they exceed the deposit, Forge may invoice the Customer for the difference.

14. Cancellation or suspension by Forge

Forge may suspend or terminate a project where:

• An invoice remains unpaid

• The Customer provides materially inaccurate information

• The vehicle or requested work presents an unacceptable safety risk

• The Customer requests unlawful or unsafe work

• The Customer behaves abusively or threateningly

• Continued performance becomes impossible or commercially unreasonable due to matters outside Forge’s control

• The Customer commits a serious breach of these Terms

The Customer remains responsible for work completed and costs reasonably committed before suspension or termination.

15. Vehicle storage and collection

Forge will notify the Customer when the vehicle is ready for collection or handover.

Unless another period is agreed, the Customer must collect the vehicle within five working days after notification and settlement of the final balance.

Where a vehicle is not collected within the agreed period, Forge may charge reasonable storage costs after giving notice to the Customer.

Forge is not responsible for deterioration caused by prolonged storage, provided reasonable care has been taken.

The Customer must ensure that the vehicle is appropriately taxed, insured and legally permitted to be driven when collected.

16. Inspection and handover

The Customer should inspect the vehicle at handover wherever reasonably possible.

Any obvious concern should be recorded during handover or reported promptly afterwards.

Issues that were not reasonably visible at handover must be reported as soon as reasonably practicable after discovery.

Reporting an issue does not automatically establish that Forge is responsible. We must be given a reasonable opportunity to inspect and, where appropriate, remedy the issue.

17. Workmanship and components

Forge will perform its services with reasonable care and skill. This reflects the implied standard applicable to business services under the Supply of Goods and Services Act 1982.

Any specific workmanship warranty will be stated in the quotation, handover documentation or separate warranty terms.

Manufacturer warranties may apply to individual appliances or components. Where appropriate, warranty rights or supporting documents will be passed to the Customer.

A warranty does not cover:

• Normal wear and tear

• Accidental or deliberate damage

• Misuse, neglect or inadequate maintenance

• Unauthorised alteration or repair

• Damage caused by overloading

• Damage caused by frost, water, condensation or improper storage

• Defects in Customer-supplied parts

• Pre-existing vehicle faults

• Problems unrelated to Forge’s work

• Commercial loss arising from downtime

18. Remedial work

Where Forge accepts responsibility for defective workmanship, its first obligation will normally be to inspect and, where reasonably possible, repair or repeat the affected work.

The Customer must not commission another party to carry out remedial work and then seek reimbursement from Forge without first:

• Notifying Forge

• Supplying reasonable evidence

• Allowing Forge a reasonable opportunity to inspect

• Allowing Forge a reasonable opportunity to provide a remedy

This does not apply where urgent action is reasonably necessary to prevent immediate danger or significant further damage.

19. Customer responsibilities after handover

The Customer is responsible for:

• Reading supplied operating instructions

• Ensuring the end customer receives relevant instructions

• Regular maintenance and servicing

• Checking gas, water and electrical systems as recommended

• Protecting the vehicle from frost and water damage

• Observing payload and weight restrictions

• Obtaining appropriate insurance

• Ensuring all vehicle use complies with applicable law

• Informing Forge promptly of any suspected defect

20. Vehicle weights and payload

Conversion work may change the vehicle’s weight and available payload.

The Customer remains responsible for:

• Confirming the vehicle’s legal gross weight

• Ensuring it is not overloaded

• Accounting for passengers, fuel, water, luggage and accessories

• Arranging any required weighing, certification or reclassification

Any payload estimate provided by Forge is indicative unless based on a documented weighbridge measurement.

21. Photographs and marketing

Forge may photograph vehicles and completed work for internal records, quality control and portfolio purposes.

Vehicle registration plates, personal belongings and identifying information will be obscured where reasonably appropriate.

Forge will seek permission before using information that directly identifies the Customer or dealer in public marketing.

The Customer may request in writing that a confidential or unreleased vehicle is not published before an agreed date.

22. Intellectual property

All rights in Forge designs, drawings, graphics, photographs, layouts, specifications, written materials and website content remain owned by Forge or its licensors unless otherwise agreed in writing.

The Customer may use supplied photographs and materials for advertising the relevant completed vehicle, subject to any stated restrictions.

The Customer must not reproduce Forge designs, templates or documentation for manufacture by another party without written permission.

23. Website information

The Forge website provides general information about our business and services.

Website content:

• Is not a binding quotation

• May be changed without notice

• May show example specifications that are not included in every build

• Should not be relied upon as technical, legal or safety advice

A project is governed by its accepted quotation and specification rather than general website content.

24. Website availability and external links

We aim to keep the website available and accurate but do not guarantee uninterrupted access or that every item of information will always be current.

The website may contain links to third-party services. Forge is not responsible for external website content, availability, security or privacy practices.

25. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of obligations that cannot legally be excluded

Subject to the above, Forge will not be liable for:

• Indirect or consequential loss

• Loss of profit, turnover, business or opportunity

• Loss of anticipated savings

• Loss of goodwill

• Loss resulting from the vehicle being unavailable

• Loss caused by inaccurate information supplied by the Customer

• Loss caused by the vehicle’s pre-existing condition

• Failure of Customer-supplied parts

• Events outside Forge’s reasonable control

Subject to applicable law, Forge’s total aggregate liability arising from a project will not exceed the total price paid or payable to Forge for the relevant project.

Any exclusion or limitation in these Terms applies only to the extent that it is lawful and reasonable. Restrictions on business liability are subject to statutory reasonableness controls under the Unfair Contract Terms Act 1977.

26. Indemnity

The Customer will be responsible for reasonable losses, costs or claims suffered by Forge arising from:

• The Customer lacking authority to instruct work on the vehicle

• Inaccurate or misleading information provided by the Customer

• Illegal or unsafe use of the completed vehicle

• Subsequent modifications carried out by the Customer or another party

• The Customer’s breach of these Terms

This clause does not apply to the extent that the loss was caused by Forge’s own negligence or breach.

27. Events outside our control

Forge will not be liable for delay or failure caused by events outside its reasonable control, including:

• Supplier failure

• Material or component shortages

• Transport disruption

• Fire, flood or extreme weather

• Utility or telecommunications failure

• Industrial action

• Government restrictions

• Serious illness

• War, terrorism or civil disorder

Forge will take reasonable steps to reduce the effect of such an event and resume performance when reasonably possible.

28. Data protection

Personal information is handled in accordance with the Forge Bespoke Vans Privacy Policy.

Payment information may also be processed by payment providers, banks and accounting platforms under their own privacy terms.

29. Confidentiality

Each party must keep confidential any commercially sensitive information received from the other party that is clearly confidential or would reasonably be understood to be confidential.

This does not prevent disclosure:

• Required by law

• Required by a regulator or court

• To professional advisers

• To staff, suppliers or subcontractors who need the information to perform the project

30. Notices

Formal notices relating to a contract must be sent by email or post using the contact information shown in the quotation, invoice or these Terms.

A Customer must inform Forge promptly if its contact details change.

31. No waiver

If either party delays enforcing a right, that does not mean the right has been waived.

A waiver will only be effective where confirmed in writing.

32. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

The invalid provision will be treated as modified only to the minimum extent necessary to make it valid and enforceable.

33. Third-party rights

Unless expressly stated otherwise, a person who is not a party to the relevant contract has no right to enforce its terms.

34. Governing law and jurisdiction

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory legal requirement that applies.

35. Contact

Questions about these Terms should be sent to:

Forge Bespoke Vans
Lee Hasler trading as Forge Bespoke Vans
Email: trade@forge-vans.co.uk