Privacy Policy

Last updated: 28 July 2026
 

1. Who we are

Forge Bespoke Vans is operated by Lee Hasler, trading as Forge Bespoke Vans.

For the purposes of UK data protection law, Lee Hasler trading as Forge Bespoke Vans is the data controller responsible for the personal information described in this policy.
 

Contact details

Email: trade@forge-vans.co.uk

2. Information we collect

We may collect and process the following personal information:

• Your name, job title and company name

• Your email address, telephone number and business address

• Information provided through website contact forms, email, telephone or social media

• Details of vehicles, proposed conversions, specifications and quotations

• Vehicle registration numbers or VINs where required for a project

• Contracts, invoices, payment records and transaction references

• Records of correspondence and discussions

• Technical website information, including IP address, browser type, device information and website activity

• Any other information you choose to provide in connection with an enquiry or project

We do not intentionally collect special-category personal information through the website.
 

3. How we collect your information

We may collect information:

• Directly from you when you contact us

• When you request a quotation or discuss a conversion

• When you enter into a contract with us

• When you make a payment

• Through our website contact forms and cookies

• Through referrals from dealers, suppliers or existing trade partners

• From publicly available business sources where appropriate

4. How we use your information

We may use personal information to:

• Respond to enquiries

• Discuss and prepare conversion specifications

• Provide quotations and agree build schedules

• Enter into and perform contracts

• Complete camper van conversions and associated services

• Manage payments, invoices and accounting records

• Communicate project updates

• Arrange vehicle collection, delivery or handover

• Provide customer support

• Maintain appropriate business and tax records

• Prevent fraud and protect our business

• Establish, exercise or defend legal claims

• Improve the security, operation and performance of our website
   

5. Our lawful bases

Depending on the circumstances, we rely on one or more of the following lawful bases:

Contract

Where processing is necessary to take steps before entering into a contract or to carry out an agreed contract.

Legal obligation

Where we must retain or use information to comply with tax, accounting, regulatory or other legal requirements.

Legitimate interests

Where processing is reasonably necessary to operate and protect our business, manage trade relationships, respond to enquiries, maintain records and improve our services.

We consider these interests against the rights and interests of the individuals concerned.

Consent

Where consent is required, including for certain non-essential cookies or optional marketing communications. Consent may be withdrawn at any time.

 

6. Payments

Payments may be processed using third-party payment providers such as Stripe and through our business banking provider.

These providers may collect and process personal and financial information in accordance with their own privacy policies. Forge Bespoke Vans does not store complete card details.

We may receive limited payment information, including the payer’s name, billing details, transaction reference, payment amount and payment status.
 

7. Who we share information with

We may share personal information where reasonably necessary with:

• Website hosting and website service providers, including Wix

• Email and IT service providers

• Payment processors, including Stripe

• Our bank and financial service providers

• Accountants, bookkeepers and professional advisers

• Suppliers, subcontractors or conversion specialists involved in an agreed project

• Insurers

• Government departments, regulators, courts or law-enforcement bodies where legally required

• Prospective purchasers or advisers if the business is restructured or sold

We do not sell personal information to third parties.

Where contractors or suppliers receive personal information, they will only be given information reasonably necessary for their role. Where information is shared, it may be disclosed electronically through secure payment, banking, accounting, email or service-provider systems, or provided directly to an authorised supplier, professional adviser or public authority where reasonably necessary. We only disclose the minimum information required for the relevant purpose.
 

8. International transfers

Some of our service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will rely on appropriate contractual, legal or organisational safeguards intended to protect that information.
 

9. How long we keep information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

• Enquiries that do not proceed may normally be retained for up to 12 months

• Quotation, project, contract, invoice and payment records may normally be retained for up to six years

• Information relating to disputes or legal claims may be retained until the matter is resolved

• Cookie and website analytics information is retained according to the settings of the relevant website provider

Retention periods may be extended where required by law, tax rules, insurance requirements or an ongoing legal matter.

UK sole traders must retain relevant business records for statutory tax periods, while VAT records generally need to be retained for at least six years. Personal information should otherwise not be retained longer than necessary.

10. How we protect your information

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, alteration or disclosure.

These measures may include password protection, access controls, secure service providers, account security and limited access to business records.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.
 

11. Your data protection rights

Depending on the circumstances, you may have the right to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete personal information

• Ask us to restrict how information is used

• Object to certain uses of your information

• Request transfer of information in a portable format

• Withdraw consent where processing is based on consent

• Complain about how your information has been handled

Some rights are subject to legal exceptions and may not apply in every situation.

To exercise your rights, contact:

trade@forge-vans.co.uk

We may need to confirm your identity before responding.
 

12. Cookies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website use and improve performance.

Strictly necessary cookies may operate without consent. Optional analytics or marketing cookies will only be used where the visitor has made the appropriate choice through the website cookie settings.

You can change or withdraw your cookie choices through the website’s cookie settings where available.

A privacy policy alone is not enough for non-essential cookies: visitors must be told what cookies do, and optional analytics or marketing cookies generally require a positive consent choice.
 

13. Third-party websites

Our website may contain links to external websites.

Forge Bespoke Vans is not responsible for the privacy practices or content of third-party websites. You should review their privacy information before providing personal data.

14. Complaints

Please contact us first if you have concerns about how we use your information:

trade@forge-vans.co.uk

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.
 

15. Changes to this policy

We may update this privacy policy where our services, website providers or legal obligations change.

The latest version will be published on our website with an updated revision date.